Appointments can be booked via phone, text, or online request. Our patient care coordinators will always attempt to accommodate your requests to the best of our ability. We are open for scheduled appointments during the following hours:

• Monday to Friday: 8:00am - 6:00pm
• Saturday: 8:00am - 1:00pm
• Sunday: 12:00pm - 5:00pm

If you feel you have an emergency with your pet, it is best to call before coming in so that a staff member can advise you on your particular emergency. We always want to do what is in your pet's best interest!

Emergency & Urgent Care

We have a veterinarians and personnel on duty 7 days a week who are trained and equipped to handle most urgent care your pet needs. Usually an emergency team consists of at least one veterinarian and several technicians working together to save a pet's life. Emergencies can be things such as rat bait poisoning, hit by car, and chocolate ingestion. If you ever feel that your pet needs emergency treatment do not hesitate to call. 

We are also available for urgent care when the condition is not life-threatening. We offer work-in appointments and do our best to keep those same-day slots available for these situations. These appointments and first come, first serve, but we never like turning anyone away and we will always get you in as soon as possible! We know how important it is to keep your pets healthy and happy, as well as take up as little of your valuable time as possible.

Because we are a medical facility, there will sometimes be emergencies that will be prioritized over our regular healthy patient appointments. It is never our intention to have you wait for any amount of time, but we appreciate your understanding on days that our staff has to focus on more critical cases. We would do the same for yours on any given day!


Veterinary Emergency Group


Animal Emergency Hospital of North Texas

Types of Pets Seen

We are classified as a small animal hospital that exclusively cares for canine and feline patients.

For other species call us for more information.


We accept cash, check, MasterCard, Visa, Discover, American Express, Care Credit, or Scratch Pay

To ensure that we can continue to provide you high quality service utilizing the best medical technologies and staff, we request that payment be made at the time services are rendered.


We provide estimates for all surgeries and hospitalizations. We strive to give you the most accurate estimated amounts. If you have any questions regarding the cost of care or have not received an estimate, you are welcome to request one at any time.


We offer discounted services to military and senior citizens. Please provide our staff with your credentials or eligibility for discounts so they can be applied to your account at checkout.


Find us on the map

Office Hours

Closed Christmas Eve, Christmas Day, & New Years Day

Rickords Animal Hospital


7:30 am-6:00 pm


7:30 am-6:00 pm


7:30 am-6:00 pm


7:30 am-6:00 pm


7:30 am-6:00 pm


8:00 am-1:00 pm


12:00 pm-5:00 pm